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The Tivoli Greencity Apartment Complex

Custom water softeners

On the border between the densely populated residential district of Laeken and the port of Brussels stands Tivoli GreenCity, a real estate project with some 400 apartments spread over 5 buildings. The entire project exudes ecology and fits perfectly into the thematic framework of sustainable urban development. Through the intermediary of the property manager Syncura, with whom we have already had the pleasure of collaborating on several occasions, we were asked to install custom-made water softeners.

Tivoli GreenCity apartment complex
embraces the benefits of fresh water

A correct estimate without surprises

As with any project, our first step was a site visit. We examined the available space, looked at where the water meters were located and estimated the water consumption per apartment. This estimate did not require any intervention from a design office. Thanks to the experience we have accumulated as a manufacturer and installer, we have all the necessary knowledge in-house to calculate the required equipment.
The final offer included an estimate of the overall cost price of the installation. The quote included not only the price of the device and the installation but also the annual cost of salt and maintenance. In this way, neither the trustee nor the ACP risk any unpleasant surprises when they receive the bill.

Tailor-made solutions

EcoWater installed water softeners in 3 buildings of the Tivoli complex: 2 in duplex assembly, the third in triplex. In the latter case, the available space was not high enough to be able to mount the installation in duplex.
The 3 smaller softener bottles, combined with 1 salt tank, therefore offered the perfect solution. These 3 tanks are also controlled by a single controller: a unique solution that only EcoWater can offer. This means that the co-owners can benefit from the advantages of soft water 24 hours a day, 7 days a week.

Minimal disruption to residents

EcoWater installs its water softeners in new buildings, but also in existing buildings. In this case, it was a project that had already been completed; we therefore had to operate with the available space and without causing too much disturbance to the residents.


That is why we pre-assembled as many elements as possible in our workshop in Olen. This allowed us to keep the time spent on site at Tivoli GreenCity and the duration of the power outage to a minimum.

The Benefits of Water Softening

Protection of the heating system

The main reason for purchasing these softeners was the desire to protect the heating system.

This project included a common room dedicated to heating and connected to the supply circuit, the water having to be heated by heat exchangers before being distributed between the different apartments. Scaling has harmful consequences for these sensitive devices that are the heat exchangers; in addition, it reduces efficiency and increases energy consumption because the limescale deposit acts as an insulator. On the other hand, by using soft water, the exchangers will last longer and guarantee maximum efficiency.

Direct benefits for residents

We advised our client to use softeners to soften not only hot but also cold water. Thus, the occupants of the apartments will fully enjoy all the benefits of soft water:

  • Greater longevity for your appliances

    Dishwashers, washing machines, coffee machines, shower mixers, etc. will remain protected from scale deposits and will continue to function optimally for longer.
  • Less maintenance
    The aesthetic added value of soft water is also not to be overlooked. Limescale no longer builds up on shower walls, toilet bowls and taps, which therefore require less maintenance.
  • Better tasting water

    Filtered water tastes better and feels better on the skin.

Assistance throughout the cycle

EcoWater supports Tivoli GreenCity throughout the process. We will also take care of the annual maintenance of the facilities.

We offer our customers 1, 3 or 5-year maintenance contracts, both for our own equipment and for equipment from other brands. In addition, our customers can always call on our intervention service, available 24/7. If residents or property managers of Tivoli GreenCity encounter problems with the water softeners, our professionals can therefore quickly arrive on site.

Professional water treatment for apartment buildings

Are you a member of an ACP or do you act as a trustee of an apartment building and would you like to know more about our services? Do not hesitate to contact us. We provide water treatment solutions for new and existing buildings and we adapt our services according to your wishes.

Savings of up to €650 per year

By investing in a water softener that works for both hot and cold water, you can enjoy all the benefits of soft water — including savings of up to €650 per year. These savings include reduced soap and detergent consumption, lower energy consumption and the extended time needed before replacing appliances.

Soft water is extremely advantageous, especially in cities where the tap water is hard. In Brussels, for example, the water hardness ranges from 35 to 40 French degrees. The distribution company considers water to be “soft” when it does not exceed 15 French degrees. Even then, scale will therefore continue to form, but to a lesser extent. With EcoWater water softeners, you get a hardness of 7 French degrees: at this level, there is no question of scaling.

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